Call Centre Operations

Dhruva Research - APM - Call Centre Operations
About Us

Dhruva Research is India’s first multimodal market research firm led by alumni from top educational and professional organizations with an ambition to become leaders in the industry. Intrigued by what ticks the brain to make decisions, randomness of opinions we aspire to bring science and methods to this space through statistical and technological advancements in the existing data collection methods. Our highly competent team from diverse backgrounds is set to disrupt the space by building sophisticated prediction systems across sectors such as elections, politics, sports and science.

Bootstrapped in the year 2020, we achieved a never seen scale of over 50 lakhs grassroots surveys by 2021. Our team is all geared to scale by 10x to continue to serve our repeat clients and reach out to more than 5 Cr individuals at the grassroots level by the year 2023.

About the Role
We are looking to recruit ambitious individuals with the zeal to solve unprecedented problem statements at the intersection of data and operations. The role will allow you to be part of the strategy formulation process working closely with the founding team and leading large scale operations across geographies in the country. We are looking for an experienced project manager who is passionate about the development process of a project. As a Project Manager, you'll be the go-to person for everything involving the project's strategy and timeline. You will join a dynamic, fast-paced environment and work with cross-functional teams to finalize requirements.

Roles and Responsibilities
- Handle end-to-end project planning, execution and management of team and operational metrics.
- Provide functional guidance, support and direction to field operation and deliver on strategy and operational plans while scaling it to large geographies.
- Drive continuous improvements in the business models by tracking core business metrics related to the operations and improving the efficiency of the business operations.
- Efficiently manage multiple projects by monitoring progress and ensure completion within planned timelines with high quality output.
- Establish high standards of the performance by ensuring proper compliance of the set processes and protocols.
- Contribute to the overall functioning of the organization by identifying opportunities to scale.
- Excellent Problem-solving skills, ability to work comfortably in a collaborative setting
- Ability to multitask and meet aggressive deadlines, and demonstrate an ability to deliver under pressure
- Should be proactive and willing to work independently

**Skills**:

- MBA/ Bachelor’s degree in Engineering, Mathematics, Statistics or related technical degree.
- Preferable experience in market research with strong capabilities in consulting/advisory work/program management.
- Experienced in structuring ambiguous problems with an ability to think laterally and in multiple dimensions.
- Communication and presentation skills to effectively deliver complex, data driven insights to management.
- High sense of ownership and ability to drive projects to execution by building consensus among stakeholders.
- Organized and focused on delivering tasks within defined deadlines.

**Job Type**: Contractual / Temporary
Contract length: 12 months

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center: 2 years (required)

Application Deadline: 20/09/2024
Expected Start Date: 17/09/2024