
Corporate Csa Hospitality Cloud
5 days ago
Overview:
Cvent is a leading meetings, events and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
- Serve as point of contact to Cvent’s chain and management companies for all Hospitality Cloud products. (Cvent Supplier Network, Passkey, Business Transient, Event Diagramming)
- Maintain general knowledge of the above products in order to monitor client’s performance and be able to identify when to bring in a true product expert
- Focus on the clients’ post-sale adoption and relationship to set them up for a successful renewal
- Create and execute goal-based success plans for your clients to ensure their continuous improvement
- Lead strategic meetings with clients to identify how our technology and best practices can best enhance their business
- Manage client’s integrations and processes to ensure expectations are met and internal departments are following them
- Gather client enhancements and communicate to product management team to consider for future releases
- Collaborate with the sales team to introduce new features and opportunities to clients
- Work with multiple departments within Cvent to drive change and ensure clients’ success
Here's What You Need:
- Bachelor's degree with strong academic credentials
- Minimum 4 years professional work experience, directly related to hospitality and/or software industries a plus
- Strong business acumen, ethics and high integrity
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)
- Bilingual in Spanish or French a plus
LinkedIn Remote Type: #LI-Onsite Indeed Remote Type: N/A
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