Hostess/waitress
4 days ago
**Position**: Hostess - Night Lebanese Restaurant
**Location**: The Fern - An Ecotel Hotel, Goregaon, Mumbai (5-Star Hotel)
**Shift Timing**: Night Shift (As per restaurant operations)
**Experience**: 1-3 years (Experience in Nightclub, Lounge, or Pub environment preferred)
**Qualification**: HSC or Diploma in Hospitality / Hotel Management
**Job Summary**:
**Key Responsibilities**:
- Greet guests with a warm and professional attitude upon arrival.
- Manage the guest reservation system, walk-ins, and seating arrangements efficiently.
- Escort guests to their tables, introduce the menu, and coordinate with service staff for seamless experiences.
- Handle guest queries, complaints, or special requests gracefully and promptly.
- Create a welcoming and vibrant ambiance that aligns with the restaurant’s nightlife theme.
- Maintain guest preference records and assist with VIP guest coordination.
- Collaborate with security and service staff to manage crowd flow, particularly on high-occupancy nights.
- Support in maintaining decorum and guest comfort throughout the night.
**Desired Skills & Attributes**:
- Previous experience working in nightclubs, lounges, pubs, or high-end restaurants.
- Excellent verbal communication and interpersonal skills.
- Well-groomed, confident, and calm under pressure.
- Familiarity with POS/reservation systems is an advantage.
- Basic understanding of restaurant operations and guest engagement.
- Ability to multitask and handle a fast-paced environment with grace.
**Note**:
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹17,000.00 - ₹22,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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