Quality & Training Coordinator

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 2100 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. **"Embark on a career with PURPOSE - Join Marken"** **An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it.** **The incumbent shall be r**esponsible for the implementation of the quality processes, procedures, and policies required to manage and control Marken’s storage and distribution operations in the India branch. This will ensure compliance with Good Distribution Practices (GDP), Regional and Local regulations, and requirements. In conjunction with the Global Quality Assurance group, the QA manager will assist with the implementation of policies and standards across the business and in the management of the Quality Management System (QMS) in accordance with GMP and GDP as appropriately and shall not be limited to the following: - Effectively interact with the other Logistics Quality managers, Logistics Operations Managers, and stakeholders to maintain quality and help introduce new Quality improvements. - Liaise with clients on Quality Assurance and GDP-related matters. - Manage deviations, client complaints, and resulting CAPAs of the India branch. - Prepare an internal audit schedule and perform internal audits including report preparation and assessment and tracking of associated corrective and preventive actions (CAPA). - Prepare an external audit program and perform audits of external service providers as part of the vendor selection process. Tracking and overseeing all commitments for actions or changes made by Marken from previous customer audits. - Host client audits and regulatory inspections and manage the audit report responses. Acting as Marken’s main representative for customer audits, including the preparing of appropriate materials required within those audits. - Manage CAPA plans, collate CAPA data, and identify and implement quality improvement initiatives. Preparing the CAPA log for the site and overseeing activities that conclude on the appropriate close-out of all CAPA entries. - Ensuring that relevant customer complaints are dealt with effectively and completely. - Ensure the local implementation of Client Technical (Quality) and Service Level Agreements. - Identify relevant GDP/ Quality related training needs and deliver training where required. - Playing a Maestro Champion role for the India branch. - Manage the change control system for the India branch. **Requirements**: - Minimum a bachelor's degree in relevant disciplines with at least 3 years of relevant experience in Quality Assurance and Training - Sound knowledge of CAPA, Fish Bone Diagram, and GMP is desired - Strong verbal and written communication skills - Proficient in Microsoft Office Suite, especially PPT, Word, and Excel - Able to speak Telegu is advantageous **Benefits**: - Flexible schedule Schedule: - Day shift - Monday to Friday Supplemental Pay: - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: - QA/Training: 3 years (preferred)