Customer Service Representative

3 days ago

Palam Extn Delhi Delhi, India MANVI INTERNATIONAL COURIER Full time

**Job Summary**:
**Key Responsibilities**:

- Resolve shipment-related queries, including tracking, delays, and delivery status updates.
- Provide customers with accurate information regarding product pricing, shipping options, and delivery timelines.
- Coordinate with logistics partners such as DHL, FedEx, UPS, and internal departments to resolve shipment or service issues.
- Address and resolve customer complaints promptly and effectively; escalate complex cases when necessary.
- Maintain detailed and accurate records of all customer interactions, inquiries, complaints, and actions taken in the CRM system.
- Ensure consistent and timely follow-ups with customers to keep them informed on case progress and resolution status.

**Key Skills & Qualifications**:

- Excellent verbal and written communication skills in **English and Hindi**.
- Proven ability to remain calm and professional when handling difficult customer situations.
- Strong multitasking and time-management skills to efficiently handle high volumes of inquiries.
- Ability to collaborate effectively with logistics partners and cross-functional internal teams.
- Problem-solving mindset with strong attention to detail and a focus on customer satisfaction.
- Prior experience with CRM systems and customer service tools is preferred.
- Minimum qualification: [Insert qualification, e.g., Bachelor's degree or equivalent].

**FEMALES ONLY**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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