Customer Service

1 week ago

Mumbai, India Integreon Managed Solutions, Inc Full time

**Job Title**:Workflow Coordinator L1

**Location**:Mumbai, India

**Reporting Manager**: Manager

**Responsibilities and Duties**:

- Maintain organizational and client confidentiality
- Coordination of jobs between Associates, Shift Supervisor and the Client
- Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfilment of workflow requirements, including deadlines
- Keep abreast with issues / concerns on the shift and keep the manager posted
- Responsible for prompt response, timely follow up to consultants
- Approachable and open to working with staff to resolve problems at any level
- Help coordinate day-to-day operations as well as manage the broader needs of clients
- Retrieve, store and dispose of customer files and data per defined procedures
- Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management
- Assist manager in managing production start-ups, hang-ups and changeovers and IT/Networking problems
- Ensure accurate record keeping, time tracking and reporting for the shift
- Assist manager in coordinating and providing timesheets for temp staff
- Operate within the agreed Standard Operating Procedures
- Follow proper document management systems

**Required Skills/Abilities**:

- Positive attitude
- Strong time management and organizational skills
- Able to work independently when necessary to resolve problems
- Attention on detail and consistency to meet client s quality control requirements
- Friendly, non-hierarchical and empathic with colleagues and staff
- Strong Coordination skills
- Ability to work under pressure
- Strong verbal and written English communication skills
- Good presentation skills
- Willingness to work on rotating shifts (including weekend shifts)
- Ability to adapt any process changes
- Adhere to client leave policy and business etiquette

**Education and Experience**:

- Graduate or equivalent preferred
- 3-6 years of relevant experience

**Company Information**:
Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

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