Uem Platform

2 weeks ago

Pune Maharashtra, India Vodafone Full time

**What you’ll do**:
The IT Operations Engineer supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone

**Who you are**:

- Follows established IT Operations processes to deliver services which support the effective monitoring, operating and maintenance of systems;
- Delivers assigned tasks and activities to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
- Supports end-to-end projects that improve customer and employee satisfaction, as required;
- Supports the delivery of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
- Works collaboratively with internal partners;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Not a perfect fit?**:
**What's in it for you**:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

**Who we are**:
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.

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