Guest Relations Executive

4 days ago

Indore Madhya Pradesh, India The Grand Omkara Hotel and Resorts Full time

**Job Title**: Guest Relation Executive (GRE)

**Department**: Front Office / Guest Services
**Reports To**: Front Office Manager / Guest Relations Manager
**Supervises**: None (individual contributor role)

**Job Summary**:
The Guest Relation Executive is responsible for delivering exceptional guest service by anticipating guest needs, managing special requests, and ensuring a personalized and memorable stay. GREs act as the liaison between the hotel and the guest, especially VIPs, long-stay, and repeat guests, helping to build guest loyalty and satisfaction.

**Key Responsibilities**:

- Welcome VIP, long-stay, and returning guests with personalized service.
- Provide seamless check-in/check-out support and assist with room preferences and upgrades.
- Handle guest complaints and feedback with empathy and quick resolution.
- Coordinate special arrangements like anniversaries, birthdays, or surprises in advance.
- Assist in managing guest history and preferences using the PMS or CRM systems.
- Work closely with the concierge, front desk, housekeeping, and F&B to coordinate personalized experiences.
- Ensure lobby presence to greet and interact with guests proactively.
- Promote hotel services, outlets, and offers to guests.
- Collect guest feedback through surveys or face-to-face interaction.
- Maintain confidentiality of guest information and preferences.
- Assist in emergency protocols and guest support during crises.

**Required Skills & Qualifications**:

- Degree or diploma in Hospitality Management or related field.
- experience in front office or guest services roles.
- Excellent communication and interpersonal skills.
- Strong customer service mindset with attention to detail.
- Fluency in English and additional languages (preferred).
- Professional grooming and confident demeanor.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

**Language**:

- English (required)

Work Location: In person

Application Deadline: 20/05/2025

  • Guest Relation Executive

    4 days ago

    Bhopal, Madhya Pradesh, India MEGHAVI WELLNESS SPA & SALON Full time

    We are seeking a dynamic, customer-oriented **Guest Relations & Operations Manager** to join our team at **Meghavi Wellness**, a thought leader in the Indian wellness industry. This role is perfect for individuals who are passionate about guest service, have a sales-focused mindset, and possess excellent communication and problem-solving skills. As part of...

  • Guest Relations Executive

    4 weeks ago

    Himachal Pradesh, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Mcleodganj / Kasol / BirWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relations Executive

    4 weeks ago

    Himachal Pradesh, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Mcleodganj / Kasol / BirWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Experience Expert

    22 hours ago

    Bhopal, Madhya Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25066343 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Bhopal, DB City - Arera Hills, Bhopal, Madhya Pradesh, India, 462011 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    2 days ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25013200 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India, 452016 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relationship Executive

    4 days ago

    Gwalior, Madhya Pradesh, India Neoteric Group Full time

    **Job Description: - ** In this role, you will be the face of our establishment, responsible for creating exceptional guest experiences. Your primary objective will be to ensure that all guests are receiving personalised attention and outstanding services from the moment they arrive until they depart. **Key Responsibilities**: - Warmly welcome guests...

  • Guest Relationship Executive

    4 days ago

    Gwalior, Madhya Pradesh, India Neoteric Group Full time

    **Job Description: - ** In this role, you will be the face of our establishment, responsible for creating exceptional guest experiences. Your primary objective will be to ensure that all guests are receiving personalised attention and outstanding services from the moment they arrive until they depart. **Key Responsibilities**: - Warmly welcome guests...

  • Guest Service Associate Housekeeping

    3 days ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25012399 **Job Category**Housekeeping & Laundry **Location**Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India, 452010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and...

  • Guest Service Associate Housekeeping

    23 hours ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25112883 **Job Category**Housekeeping & Laundry **Location**Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India, 452010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and...

  • Guest Service Executive

    22 hours ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24067779 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...