Customer Care Executive

20 hours ago

Faridabad Haryana, India iRapido Global Full time

We have urgent openings for Customer Success Specialists to call healthcare professionals including physicians primarily based in UK.

**Roles & Responsibilities**
- Being the first point of contact for customers and handle all customer inquiries
- Building relationships with customers and ensuring they are satisfied with the company’s products and services
- Understand the problem of customers and handle escalations.
- Answering customer questions and providing information about the company’s products and services
- Recording customer feedback and suggestions

**Requirements & Skills**
- Prior experience of at least 3 years in Call Centres catering to US or UK customers
- Strong customer service skills
- Bachelor's degree or higher in a relevant field such as Marketing, Business Administration, or Communications.

**Salary**: ₹15,000.00 - ₹42,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- UK shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Faridabad, Haryana (required)

Ability to Relocate:

- Faridabad, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9205368145

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