Sme - Operation

5 days ago

Remote, India Medway Technologies Private Limited Full time

**Responsibilities**
- Manage a quickly growing team to provide a delightful experience to our rapidly expanding customer base.
- Support hiring and team onboarding processes for new hires.
- Ensure various sub-teams set and hit aggressive productivity and quality goals.
- Manage team scheduling and capacity planning.
- Serve as the first point of escalation for system issues; support product and engineering teams in issue diagnosis and reporting
- Collaborate cross-functionally on various initiatives taken by the diversified team.

**Requirements**:

- 2 years of experience managing and scaling successful operations for a startup, healthcare experience is a plus
- Highly passionate about customers
- Highly entrepreneurial and comfortable with ambiguity and taking initiative
- Excellent collaborator and team player
- Deep understanding of successful process implementation and improvement
- Extremely analytical with decent Excel skills

**Job Role**:

- On probation for 4 months; FTE confirmation basis on performance.

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Work from home

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 2 years (preferred)

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