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Telecaller

2 weeks ago

Choti Baradari Jalandhar Punjab, India Palak Stark Pvt. ltd. Full time

Job Description:
The primary responsibility of this role is to make outbound calls to manage and coordinate logistics, handle returned orders, and ensure customer satisfaction

Key Responsibilities:

- Make outbound calls to customers regarding their orders, delivery schedules, and returned items.
- Provide information and support related to logistics and returns processes.
- Address customer inquiries and resolve issues promptly and professionally.
- Coordinate with the logistics team to ensure timely delivery and handling of returns.
- Follow up on returned orders to ensure customer satisfaction and proper resolution.
- Stay updated on company policies and logistics procedures.

**Requirements**:

- High school diploma or equivalent.
- Proven experience as a tele caller or in a similar sales/customer service role.
- Basic computer skills and familiarity with Microsoft excel.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person