Citrix Admin

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

**Responsibilities**:

- Responsible for handling Incident and Request Management.
- Participate in Change and Problem Management
- Monitor the infra proactively and fix it even before user's report it.
- Provide support for L1 engineers for incident investigation, diagnosis and resolution.
- Ensure resolution of most of the incidents and service requests.
- Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
- Provide required inputs to stakeholders involved in case of critical incidents like outages.
- Raise change requests where required.
- Implement Standard and minor changes.
- Ensure ITIL compliance for all incidents and service calls
- Ensure KPI compliance for all incidents and service calls
- Adhere to documented notification and escalation process
- Communicate to the customer while responding to a case and after resolution of the case.
- Participate in regular reviews with the team leads
- Update daily reports and checklists as defined.
- Create and update documentation
- Daily health checks on the Citrix environment to ensure service availability
- Administration of XenApp 7.15 and above
- Support Virtual Desktop Infrastructure hosted on XenDesktop
- Maintain Citrix XenApp, VDIs and other core Citrix Components
- Administration of Ivanti User Workspace Manager.
- Application installation, publication in CITRIX environnent
- Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.
- Basic Troubleshooting of Windows Server 2012 and 2016
- Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
- Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Profile Required

Spl Systems Engineer is responsible for second-level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, Package and patching using SCCM, Zabbix alerts, Queue Monitoring and Infra