Customer Support Executive

1 week ago

Bengaluru Karnataka, India Orbitouch Outsourcing Private Limited Full time

**Urgent Hiring || Customer Support Executive || Bangalore**

Profile:

- Customer Support Executive

Experience:

- Min 2 Years

CTC:

- Upto 3 LPA (Depend on the interview)

Location:

- Bangalore

Working Days:

- 6 Days

**Key Responsibilities**:

- Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
- Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
- Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
- Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
- Building Relationships: Fostering positive customer relationships through professional and empathetic communication.

**Essential Skills**:

- Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
- Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions.
- Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour.
- Interpersonal Skills: Building rapport with customers and colleagues.
- Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
- Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.

**Job Types**: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Provident Fund

Application Question(s):

- How many years of Proven experience in Customer Support ?
- What is your current annual salary / ctc?
- What is your expected annual salary / ctc?
- What is your notice period? (in days)
- Comfortable with Amruthnagar, Bengaluru ?

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