Administrator L3

21 hours ago

Mumbai Maharashtra, India Wipro Limited Full time

Job Description
- **- Job Title: Administrator L3- City: Mumbai- State/Province: Maharashtra- Posting Start Date: 11/25/25- Job Description:- **Role Purpose**
- The purpose of the role is to resolve, maintain and manage clientâ€Âs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâ€Âs ensuring client satisfaction**͏**:

- **Do**
- **Ensure timely response of all the tickets raised by the client end user**
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clientâ€Âs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ€Âs to keep track of each of their proper functioning and upkeep- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
- **͏**:

- **Deliver**
--
- No
Performance Parameter
Measure
--
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
- **͏**:**͏**:

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