Customer Service

7 days ago

Kandivali Mumbai Maharashtra, India Aastral Inc Full time

Key Responsibilities:
Customer Interaction:
Serve as the primary point of contact for clients, addressing inquiries related to air freight

Provide timely updates on shipment status, schedules, and documentation requirements.

Documentation Management:
Assist in the preparation and verification of export documents, including invoices, packing lists, and bills of lading.

Ensure compliance with international shipping regulations and client requirements.

Coordination with Stakeholders:
Liaise with freight forwarders, carriers, and other logistics partners to ensure on-time delivery.

Collaborate with internal teams to resolve shipment-related issues promptly.

Issue Resolution:
Handle customer complaints or concerns professionally and ensure swift resolution.

Track and address delays, discrepancies, or other issues during the shipping process.

Reporting and Analysis:
Maintain accurate records of customer interactions and shipments.

Prepare periodic reports to track service performance and suggest improvements.

Key Skills and Competencies:
Excellent communication and interpersonal skills.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Strong problem-solving and organizational abilities.

Familiarity with export documentation and shipping processes (preferred).

Ability to work under pressure and manage multiple tasks simultaneously.

Educational Qualifications:
Bachelor’s degree in Commerce, Logistics, or related fields.

Prior experience in air and sea export customer service will be an advantage.

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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