Front Office Executive

**Job Title**:Front Office Executive

**Location**: Murshidabad

**Job Type**:Full-time

**Job Summary**:
We are looking for a highly motivated and experienced Front Office Executive both male and female for our hotel (House of Sheherwali) in Murshidabad to join our team.

As a Front Office Executive, you will be the face of our hotel, responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

**Key Responsibilities**:
1. Guest Check-in/Check-out: Manage guest registration, room assignments, and key card issuance.

2. Front Desk Operations: Handle guest inquiries, resolve issues, and provide information on hotel services and local attractions.

3. Room Allocation: Assign rooms based on guest preferences and hotel availability.

4. Key Control: Manage key card inventory, issue keys, and maintain key card security.

5. Guest Services: Provide assistance with luggage, transportation, and other guest requests.

6. Communication: Liaise with other departments (Housekeeping, F&B, Maintenance) to ensure seamless guest services.

7. Reporting: Prepare and submit daily reports on front desk operations, guest feedback, and other relevant metrics.

**Requirements**:
1. Education: Bachelor's degree in Hospitality, Hotel Management, or related field.

2. Experience: 1-2 years of experience in a front office role, preferably in a hotel or resort.

**Skills**:

- Excellent communication and interpersonal skills.
- Proficient in MS Office and hotel management software (PMS).
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and prioritize tasks.

4. Language: Fluency in English, Bengali, and Hindi (spoken and written).

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person