Tour Coordinator

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include a series of tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruiser.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world.

**Job Purpose**

As the “Tour Coordinator”, you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality.

**Key Activities**

Tour planning including revenue control and efficient supplier selection for a different type of tours

Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions

Establish and keep a good relationship with all suppliers

Ensure service bookings are planned as per the logical itinerary routing

Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required

To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients

Investigate and resolve service complaints

Proactive communication with suppliers for critical services

**Other activities**
Prompt communication within the team about updates like special deals, closures or supplier feedback
Support customer service team in event of major on-road issues
Building rapport with the tourism board to gather information on new sightseeing activities or restaurant information
**Internal Communication**
Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations

Coordination with Finance team for prepayments and query resolutions

**Knowledge & Skills**
Strong communication (Written & Spoken) skills in English (Any European
language proficiency preferred but not mandatory)
Good working knowledge of Microsoft Office (data analysis in Excel and reporting
in PowerPoint)
Planning and proactive work approach
Hardworking and reliable
Self-motivated and a good teamwork player
Good negotiation skill
Analytical thinking, attention to detail and accuracy
**Experience and Qualifications**
Good knowledge of destinations & services in Europe
Experience in handling service reservations, customer support or product creation

**We Are Looking For a Person Who Is**:

- A team player, willing to get involved in broader issues, with a key focus on solving the requirements.
- A collaborative self-starter with hands-on experience and a can-do attitude. A pragmatic approach and the ability to address and solve challenges within a dynamic global environment.
- Focusing on accuracy and details while working towards multiple deadlines.
- Open-minded and with a positive attitude, but also critically challenging existing processes and practices.
- A disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashion.

**What We Offer**:

- Supportive training programs: access to a rich training platform with numerous courses and labs.
- Opportunity to Work in one of the world’s leading companies and an international environment.
- Probation period 3 months.
- Medical, Accidental and Term insurance from day 1.