Sales Associate

1 day ago

Bhopal Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

**Job Description for Sales and Support Associate Position**: The Sales and Support position is responsible for managing customer interactions, providing product support, and driving sales growth. This role involves understanding customer needs, resolving issues, and promoting Pabbly products to enhance customer satisfaction and loyalty. The associate will handle both sales inquiries and support requests, ensuring a seamless customer experience.- Troubleshoot and resolve customer issues and technical problemsConduct product demonstrations and presentations to potential customers.Follow up on leads and convert them into paying customers.Achieve monthly and quarterly sales targets.Maintain and update customer records in the CRM system.Work closely with the product team to communicate customer feedback and improvements.Provide accurate and up-to-date information to customers.Create product documentation for commonly asked questions, features and problems.Guide new customers through the onboarding process.- Stay updated on the latest features and functionalities of Pabbly products.Lead qualify - How much amount a user can pay.Under user requirements and guide them accordingly to purchase planFollow up cold users and hot leads.- There will be one more ticket status mentioned as "Bug", which will be handled by testers. The support member once found that in a specific ticket they have found a bug, they will mark the ticket status as "Bug" and they will move that ticket "Bug" status. The tester will now take care of the bug and get it fixed from developer. Once its fixed, the tester shall comment back in the ticket that the bug has been fixed **Requirements**: **Key Responsibilities Area (KRA)**Should be able to convert leads into sales.- Should be able to resolve customer queries and tickets- Share customer feedback and product feedback to the respective departments.- Work to reduce customer churn and increase customer lifetime value.- Identify opportunities for upselling and cross-selling of Pabbly products.**Key Performance Indicators (KPIs)**Number of calls and demo in a month.- SLA: Average response time to customer inquiries- SLA: Average resolution time for customer issues- Conversion rate leads to paying customers.(Weekly/Monthly/Yearly)- Monthly Sales Revenue- NPS: "On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?"Bachelor Degree in B.E/Btech/BCA/MCA/B.SC

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