Customer Support Representative

1 week ago

Noida Sector Noida Uttar Pradesh, India JVW Technologies Full time

Proficient in English and French, with excellent writing/reading and speaking abilities.
- Maintain customer satisfaction by listening calmly and responding empathetically.
- Work cross-functionally with internal teams to provide quick resolution.
- Identify recurring customer issues and escalate to management to find scalable root-cause fixes.
- Recommend and implement small-scale process simplification improvements.
- Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
- Ensure compliance with procedures and SLAs while achieving quality and performance metrics.
- Work on the Core queues with willingness to switch between different functions as per business requirement.
- Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment.
- Flexible to work in a 24*7 environment. 100% work from office role.

We are hiring dynamic and customer-focused individuals to join our US Voice Process. As part of this role, you will handle queries from US-based customers, ensuring high-quality service delivery and customer satisfaction.

**Key Responsibilities**:

- Handle inbound and outbound calls to assist US customers
- Provide exceptional customer service by resolving issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and compliance guidelines.
- Collaborate with team members and supervisors to ensure smooth operations.

**Eligibility Criteria**:

- Any Graduate or Undergraduate.
- Minimum 6 months of international call center experience preferred. Freshers with excellent communication skills are also welcome to apply
- Must have excellent English verbal and written communication skills
- Must be willing to work night shifts.
- Experience in inbound callings, US support, US process, international voice process, process associate, international calling are added advantage

**Pls call**

**Sonam 9153619895**

**Mohsina 8218846274**

**Tanya 9149313427**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Commission pay
- Joining bonus

Ability to commute/relocate:

- Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

  • Customer Support Representative

    1 week ago

    Noida Sector 62, Noida, Uttar Pradesh, India JVW Technologies Full time

    Job Designation: Customer Support Representative **Requirements**: Excellent communication skills, verbal and written both Minimum 6 months & above experience required in International Voice Process Must have good thought process Should have knowledge of Computer Networking structures. Complete Issue resolution within prescribed timeframes. Skills and...

  • Customer Support Representative

    6 days ago

    Noida H.O , Noida, Uttar Pradesh, India Delhi Placement Services Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing outstanding customer support, ensuring customer satisfaction, and delivering exceptional customer experiences. Your day-to-day tasks will include addressing customer inquiries, resolving...

  • Customer Support Representative

    2 days ago

    Noida, Uttar Pradesh, India v3 office solution Full time

    Career Fixx is looking for a friendly and proactive **Customer Support Representative** to assist clients with inquiries, provide accurate information, and ensure a smooth, positive service experience. The role includes responding to customer messages, resolving issues, and maintaining professional communication across all platforms while upholding the...

  • Customer Service Representative

    1 week ago

    Noida Sector 62, Noida, Uttar Pradesh, India ARME Consulting Full time

    **#Great opportunity for Fresher / Experience#** **Job Title**:Customer Service Representative** **Location**:Noida Sector 62** **Job Type**:Full-Time** **Salary - up to 15k** **Language Known - Professional English and Hindi** **Shift timing** **Any 9hrs - 6am to 7pm. ( girls )** **6am to 12pm. ( boys )** **Job Summary**: **Key Responsibilities**: -...

  • Customer Support Representative

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Tech Mahindra Full time

    Mega Walk-in drive at Tech Mahindra for Customer support - (Work from office) Noida location. B-19, Tech Mahindra sec-62 Noida 201301 Landmark - DME college Interview Time: - 10 AM to 4 PM Note** **Please mention HR Puneet on the top of the resume.** Job Role: Customer support executive **Requirements**: - Grad/ Undergrad both can apply. - Good...

  • Customer Support Representative

    2 weeks ago

    Noida, Uttar Pradesh, India flatmate Full time

    **Job Summary**: We are seeking enthusiastic and proactive **Customer Support Representative** to join our team. The role involves supporting our clients by finding potential leads, managing customer queries, and ensuring their requirements are met effectively. If you have good communication skills in English and a knack for problem-solving, this is the...

  • Customer Support Representative

    2 weeks ago

    Noida, Uttar Pradesh, India flatmate Full time

    **Job Summary**: We are seeking enthusiastic and proactive **Customer Support Representative** to join our team. The role involves supporting our clients by finding potential leads, managing customer queries, and ensuring their requirements are met effectively. If you have good communication skills in English and a knack for problem-solving, this is the...

  • Customer Support Representative

    2 weeks ago

    Noida, Uttar Pradesh, India flatmate Full time

    **Job Summary**: We are seeking enthusiastic and proactive **Customer Support Representative** to join our team. The role involves supporting our clients by finding potential leads, managing customer queries, and ensuring their requirements are met effectively. If you have good communication skills in English and a knack for problem-solving, this is the...

  • Customer Support Representative

    1 week ago

    Noida, Uttar Pradesh, India Jobeefie pvt Ltd Full time

    Customer support representative at Startek (Noida) Company: Startek Location: Noida Mode : Complete work from Office. Process: Blended process (80% chat +20% voice) **Requirements**: V5 English and Hindi communication necessary. Graduation mandatory Freshers and experienced both eligible. Must have typing speed of 30WPM. Note: Offer letter, last 3...

  • Customer Support Executive

    4 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Orbiqe Technologies Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Job Location**: Noida Sector 62 **Job Type**: Full-time **Job Summary**: We are looking for a dedicated **Customer Support Executive** to join our team and provide exceptional assistance to our clients. You will be the primary point of contact for customers, helping them with inquiries related to astrology...