Customer Service Representative

2 weeks ago

Navi Mumbai, India TCM Services Pvt Ltd Full time

**Customer Support Representative - US Process**

**About the Company -**

TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India.

**About the Role -**

We are aggressively looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Customer Support Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate with TCM.

**RESPONSIBILITIES -**
- Familiarize yourself with all services offered by our company
- On boarding new clients through direct contact by cold calling method and /or attending calls from prospective leads
- Explain the services of the company and its benefits of collaboration
- Provide appropriate quotes to the prospective client to finalize the negotiation
- Complete the client on boarding documentation and handover the client to the next team in process

REQUIRED SKILLS AND EXPERIENCE
- Education - Graduate in any stream
- Work Experience - 0-3 years in a customer contacting role with ability to negotiate terms and conditions
- Excellent Communication Skills (Written & Verbal)
- Job role requires working in US Shifts (7pm to 5am - Mon-Sat)
- Strong Work Ethics
- Good Listening Skills
- Excellent Interpersonal skills
- Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
- Ability to Multitask
- Data Management skill
- Willing to commute to Navi Mumbai, (Millennium Business Park, Mahape)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift
- US shift

**Experience**:

- Talent acquisition: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Representative

    1 day ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, India AAIDEOLOGY Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**HIRING**_ - **for Customer Support Representative (Automobile Background)**_ **Job Title**:Customer Service Representative** **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer...

  • Customer Service Representative

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 25,00,000 - ₹ 50,00,000

    Customer Service Representative Job DescriptionKey Responsibilities:Answer incoming calls and address customer queries.Provide product/service information clearly.Record call details and maintain accurate customer records.Resolve complaints or escalate them when needed.Ensure a positive customer experience on every call.Required Skills and...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service Representative Job SummaryWe are seeking a skilled and courteous Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries and providing exceptional service to our clients.You will work in a fast-paced environment where you will communicate effectively with customers via phone,...

  • Customer Service Representative

    6 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,50,000 - ₹ 28,00,000

    Customer Service Representative RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and support to our clients via phone, email, or chat.Respond to customer inquiries in a prompt and professional...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, India UMAA Full time

    Inboundprocess+ collections services Navi mumbai vashi customer services representative Fresher-12k to 13k for exp - 25 to 30k **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift **Experience**: - Customer service: 1 year (preferred) **Speak with the employer** +91-XXXXXXXXXX

  • Customer Service Representative

    1 week ago

    Navi Mumbai, Maharashtra, India CarWale Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCarWale exists to empower car consumers and deliver a hassle-free car research and buying experience. In the last year, we have served over 65 million Indian car consumers, growing to become the largest automotive portal in India. Our mission is to simplify the car buying process and provide users with the most comprehensive information to...

  • Customer Service Representative

    7 days ago

    Navi Mumbai, Maharashtra, India Secure Sourcing Full time

    Hiring for 200 Customer Service Representative Jobs in Vashi, Navi Mumbai,Ghansoli, Navi Mumbai,Thane, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship,Customer Service,Voice Process,Inbound Voice Process,Customer Support,English Language,Good Communication,Customer Calling...