Account Service Advisor

3 hours ago

Delhi, India NTT DATA Full time

**Req ID**: 177615

We are currently seeking a Account Service Advisor to join our team in Delhi, Delhi (IN-DL), India (IN).

**Position overview**
- Oversees, facilitates, and administers ITILbased service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
- Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

**Position's General Duties and Tasks**:

- Assigned to larger / more complex service delivery processes and associated projects.
- Plays key role in continuous improvement activities in support of client or internal business processes.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Assists program or process development and implementation.

**Qualifications**

**Must have Skills**:

- Account/Delivery Management-Delivery Oversight - ITIL/ITSM Processes (1005505)
- Solid understanding of ITIL processes and principals.
- Solid written and verbal skills.
- Solid ability to create and document processes.
- **Education Requirements**:

- Undergraduate degree or equivalent combination of education and work experience.
- ITIL 4 Foundations Certified.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**Job Segment**:
Change Management, Consulting, Management, Technology

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