Room Service Order Taker

2 days ago

Rajarhat Kolkata West Bengal, India Vedic Village Spa Resorts Full time

**Key Responsibilities**:

- **Order Management**:
Accurately take in-room dining orders via phone, in-room tablets, or other systems, ensuring all guest preferences and dietary requirements are clearly understood and communicated.
- **Guest Service Excellence**:
Deliver exceptional service with a warm, professional tone that reflects the resort's commitment to personalized and sustainable luxury hospitality.
- **Sustainability Awareness**:
Promote eco-friendly options such as plant-based menu items and mínimal packaging, and actively communicate the resort’s sustainability practices to guests when appropriate.
- **Menu Knowledge**:
Maintain up-to-date knowledge of all food and beverage offerings, including allergens, ingredients, preparation times, and sourcing (e.g., local, organic, sustainable).
- **Order Coordination**:
Liaise with the kitchen and service team to ensure timely preparation and delivery of orders, minimizing food waste and optimizing delivery schedules.
- **Technology Usage**:
Use the resort’s Point-of-Sale (POS) and order tracking systems efficiently to input and monitor orders, ensuring accuracy and speed.
- **Billing & Payment Handling**:
Accurately handle billing procedures, ensuring guest folios are correctly charged and all payment protocols are followed.
- **Feedback Collection**:
Actively listen to guest feedback during and after the order process and communicate concerns or compliments to relevant departments.
- **Sustainable Packaging Compliance**:
Ensure all room service items are packed using the resort’s approved compostable or reusable containers and adhere to waste-reduction policies.
- **Team Collaboration & Training**:
Support and train new team members in both service excellence and sustainable operational practices; attend regular team briefings and sustainability training sessions.

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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