
Room Service Order Taker
5 days ago
Key Responsibilities:
- Order Management:
Accurately take in-room dining orders via phone, in-room tablets, or other systems, ensuring all guest preferences and dietary requirements are clearly understood and communicated.
- Guest Service Excellence:
Deliver exceptional service with a warm, professional tone that reflects the resort's commitment to personalized and sustainable luxury hospitality.
- Sustainability Awareness:
Promote eco-friendly options such as plant-based menu items and minimal packaging, and actively communicate the resort's sustainability practices to guests when appropriate.
- Menu Knowledge:
Maintain up-to-date knowledge of all food and beverage offerings, including allergens, ingredients, preparation times, and sourcing (e.g., local, organic, sustainable).
- Order Coordination:
Liaise with the kitchen and service team to ensure timely preparation and delivery of orders, minimizing food waste and optimizing delivery schedules.
- Technology Usage:
Use the resort's Point-of-Sale (POS) and order tracking systems efficiently to input and monitor orders, ensuring accuracy and speed.
- Billing & Payment Handling:
Accurately handle billing procedures, ensuring guest folios are correctly charged and all payment protocols are followed.
- Feedback Collection:
Actively listen to guest feedback during and after the order process and communicate concerns or compliments to relevant departments.
- Sustainable Packaging Compliance:
Ensure all room service items are packed using the resort's approved compostable or reusable containers and adhere to waste-reduction policies.
- Team Collaboration & Training:
Support and train new team members in both service excellence and sustainable operational practices; attend regular team briefings and sustainability training sessions.
Job Type: Full-time
Pay: Up to ₹15,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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