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Customer Support Executive

2 weeks ago

Jaipur Rajasthan, India Shoolin Growth Solutions LLP (GainScale) Full time

We are looking for a competent Customer Support Associate to join our Team who will be responsible for one of our global clients.

**Requirements**:
1. Great Comminution Skills.

2. Work experience as a customer support executive or in a similar role.

3. Great interpersonal skills.

4. Exceptional oral and written communication skills.

5. Strong organizational skills.

6. Ability to work in a team or individually as and when required.

7. Ability to manage and handle multiple tasks.

8. Outstanding problem-solving skills.

9. Exceptional attention to detail.

10. Hard-working individual.

11. Good time management abilities.

12. Strong decision-making skills.

13. Ability to tolerate stress and pressure.

**Responsibilities**:
1. Solving customer grievances.

2. Contacting existing customers as well as prospective customers.

3. Obtaining customer information and other relevant data.

4. Asking questions to the customer and understanding their specifications.

5. Resolving queries and issues related to the products.

7. Escalating customer queries in a proper and timely manner.

8. Maintaining the database of the customers on a regular basis.

9. Suggesting solutions based on customer’s needs and requirements.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)