Customer Care Executive

6 days ago

Sonia Vihar Delhi Delhi, India OMIIV HUMAN RESOURCES LLP Full time

Roles & Responsibility
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,410.52 - ₹18,857.96 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8700426029

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