Front Office Pro

3 days ago

Pappanaickenpalayam Coimbatore Tamil Nadu, India Tune Clinical Aesthetics Full time

**Front Office Proactive Selling Specialist - Skin & Hair Clinic**

**Job Summary**:
We are seeking a highly motivated and customer-focused **Front Office Proactive Selling Specialist** to manage client interactions and drive revenue through active promotion of our skin and hair care treatments. As the first point of contact, you will play a crucial role in converting inquiries into appointments, upselling services, and ensuring a premium client experience.

**Key Responsibilities: Proactive Sales & Client Conversion**
- Actively engage with walk-in clients, phone inquiries, and online leads to promote treatments.
- Convert inquiries into consultations and treatment bookings.
- Educate clients about skincare and haircare solutions, upselling relevant services.
- Follow up with potential and existing clients to encourage repeat visits.

**Front Desk & Client Relationship Management**
- Greet and assist clients warmly, ensuring a professional and welcoming environment.
- Handle appointment scheduling, rescheduling, and confirmations.
- Address client concerns and recommend suitable treatments based on needs.
- Build strong relationships with clients to enhance customer loyalty.

**Revenue Growth & Sales Targets**
- Achieve and exceed monthly sales targets for treatments and retail products.
- Promote clinic membership plans, packages, and seasonal offers.
- Work closely with the marketing team to execute promotional campaigns.

**Billing & Documentation**
- Process payments, generate invoices, and handle basic financial transactions.
- Maintain accurate records of client interactions, sales, and follow-ups.
- Ensure all client information is handled with confidentiality.

**Operational Support**
- Keep the front desk organized and presentable.
- Coordinate with doctors, therapists, and support staff for seamless operations.
- Manage stock of promotional materials and product samples.

**Requirements**:
Bachelor’s degree in Business, Hospitality, or a related field.
1-3 years of experience in front office sales (preferably in a clinic, spa, or wellness industry).
Strong sales and negotiation skills with a customer-focused approach.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Proficiency in CRM, Microsoft Office, and appointment management software.
Pleasant personality with a passion for skincare and haircare.

**Preferred Skills**:
⭐ Experience in proactive selling or retail sales in the beauty/wellness industry.
⭐ Knowledge of skincare and haircare treatments.
⭐ Social media and digital marketing engagement skills.
⭐ Multilingual abilities (depending on clinic location).

**Work Hours**:

- Full-time (Rotational shifts may apply).
- Weekend availability required.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Schedule:

- Fixed shift

Work Location: In person

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