
Logistic Customer Support Executive
1 week ago
Hello,
Greetings of the day
Shree Additives Pharma & Food Pvt Ltd is hiring for,
**Position**:
- Logistic cum Customer Support Executive
**Location**:
- Santej, Gujarat
**Department**:
- Logistics/ Customer Support
**Experience**:
- 2 to 3 years in logistics
**Education**:
- Bachelor's degree
**Key Responsibilities:
- **
**Logistics Operations:
- **
- Coordinate dispatches from warehouse/factory to customers as per schedule.
- Plan and monitor shipments (inbound & outbound) and ensure timely deliveries.
- Closely work with transporters for vehicle arrangement and track shipments until delivery.
- Maintain and update dispatch records, GRNs, and logistics reports.
- Manage documentation like invoices, E-way bills, E-Invoice and delivery notes.
- Coordinate with production and sales teams for order execution.
- Maintain inventory levels and manage stock control.
- Address and resolve shipment and delivery issues.
- Monitor performance metrics and suggest improvements.
**Customer Support:
- **
- Serve as the first point of contact for customer queries regarding orders, dispatches, and complaints.
- Provide timely updates to customers on order status and delivery timelines.
- Handle customer complaints and coordinate with relevant departments for resolution.
- Maintain customer master database and order history.
- Ensure customer satisfaction through professional and prompt service.
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 6352519953
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