Account Service Advisor

4 days ago

Noida, India Hashmap Full time

**Req ID**:242970

We are currently seeking a Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Dedicated Discovery Admin with high-level ITOM knowledge
- ServiceNow proficient
- CMDB, Discovery, and Service Mapping a must
- Event Management, Agent Client Collector (ACC), and Service Graph Connectors (SGCs) understanding
- Certificate Management a plus

Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery

Provide direction and goal-setting on strategy and operations

Contribute to design and solution development activities

Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting

Direct management responsibility for the following teams

Define roles and responsibilities for the new Service Management organization

Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._

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