Telecalling Executive

**Key Responsibilities**:

- **Cold Calling & Lead Generation**:

- Conduct outbound cold calls to prospective clients to introduce [Your Company's Products/Services] and identify potential business opportunities.
- Effectively articulate the value proposition and benefits of our products/services to generate interest and qualify leads.
- Achieve daily, weekly, and monthly targets for call volume, lead generation, and conversions.
- **Sales Pitch & Product Knowledge**:

- Develop and deliver compelling sales pitches tailored to different customer segments and needs.
- Maintain an in-depth understanding of all company products and services, including features, benefits, pricing, and competitive advantages.
- Address product-related questions and provide accurate information to potential and existing customers.
- **CRM Management**:

- Accurately record and update all customer interactions, lead statuses, and sales activities within the CRM system ([Specify CRM, e.g., Salesforce, Zoho CRM, HubSpot]).
- Utilize CRM to track follow-ups, schedule appointments, and manage customer pipelines effectively.
- Ensure data integrity and contribute to maintaining a clean and organized customer database.
- **New & Existing Enquiries Handling**:

- Promptly respond to and manage inbound inquiries from potential and existing customers via phone.
- Understand customer needs and provide appropriate solutions, guiding them through the sales process where applicable.
- Nurture relationships with existing clients to identify opportunities for upselling or cross-selling.
- **Customer Support & Complaint Resolution**:

- Provide first-level support to customers regarding product usage, account queries, and general information.
- Handle customer complaints and grievances professionally and empathetically, striving for a first-call resolution.
- Escalate complex issues to the appropriate department (e.g., technical support, sales management) while ensuring timely follow-up with the customer.
- Gather customer feedback to contribute to product and service improvement.

**Required Skills and Qualifications**:

- **Experience**: 1.5 to 2 years of proven professional experience as a Telecaller, Telesales Executive, or in a similar cold-calling/customer engagement role.
- **Communication**: Excellent verbal communication and interpersonal skills with a clear, persuasive, and empathetic telephone manner. Proficiency in [mention specific languages if required, e.g., English, Hindi, Marathi].
- **Sales Acumen**: Strong understanding of sales principles and techniques, including lead qualification, objection handling, and closing skills.
- **CRM Proficiency**: Hands-on experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot) for managing leads, customer data, and sales activities.
- **Customer Focus**: A strong customer service orientation with the ability to build rapport and handle diverse customer personalities.
- **Problem-Solving**: Ability to identify customer issues and provide effective solutions.
- **Resilience**: Capable of handling rejection positively and maintaining a motivated attitude in a target-driven environment.
- **Organization**: Strong organizational skills and the ability to manage time effectively, prioritize tasks, and multitask efficiently.
- **Education**: High school diploma or equivalent; a Bachelor's degree in Business, Marketing, or a related field is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Compensation Package:

- Yearly bonus

Schedule:

- Day shift

Work Location: In person