Client Trainer

Client Trainer

Do you enjoy conducting, planning and coordinating training?

Are you passionate about building relationships and ensuring customer success?

About the Role

Building strong business relationships, and to establish LexisNexis reputation as a customer focused organization. This will require implementing and executing appropriate customer training programs with in the assigned customers / segments, and remedial practices within the specified timelines and managing the subscriber base within the designated region and handling all customer queries related to the Online product.

**Responsibilities**:

- Visiting customers onsite and provide high level of customer trainings in the designated segment. This includes designing and customizing training programs based on Training Needs Analysis, Improve the existing customer training practices, and providing superior customer support.
- Handling incoming customer communications/queries relating to products, Updates, Training, Search related queries and resolve the same within the stipulated time frames.
- Handling selected outgoing customer communications relating to product updates, important Notifications, and others as appropriate.
- Managing the subscriber base to prevent customer attrition and to develop life
- long customers. Understand the workflow of the customers and continually identify training gaps.
- Keeping abreast of product information including upgrades and features and sharing best practices with peers.
- Maintaining efficient and effective internal and external communication to achieve Customer Services goals.
- Developing training plans to ensure Feedback level scores are achieved for the department.

**Requirements**:

- Demonstrate excellent verbal and written communication skills and the ability to build successful relationships
- Have experience in developing training material, preferably legal
- Have thorough content development knowledge, include the ability to develop related business cases, content and product training plans
- Preferably have a Bachelor of Laws in local jurisdiction.
- Able to multi-task and has good time-management skills, with the ability to prioritize tasks.
- Have technical skills including Microsoft Office, Word, MS Excel, MS Powerpoint

**Benefits**:

- a flexible working environment; work life balance
- RELX Benefits
- Health & Wellness
- Training and Development;

About Us

About LexisNexis Legal

We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

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LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

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