Travel Experience Coordinator

**About Us**

We are a passionate, boutique travel consultancy dedicated to crafting transformative journeys that blend cultural authenticity with seamless execution. By leveraging a curated network of global partners and intuitive technology, we turn travel aspirations into unforgettable adventures.

Our team thrives on creativity, collaboration, and a shared commitment to redefining experiential travel. Join us to shape the future of personalized journeys in an environment that values innovation and human connection.

**Your Role: Crafting Journeys, Building Relationships**

As a **Travel Experience Coordinator**, you’ll be the architect of dream vacations, balancing meticulous logistics with creative storytelling. This role is perfect for someone who geekily cross-references flight schedules by day and hunts for underground jazz bars in Lisbon by night. You’ll collaborate with global partners, design visually captivating itineraries, and ensure every client feels like the protagonist of their own travel story.

**Core Responsibilities: Curated Journey Design**
- **Creative Storytelling**: Transform client questionnaires into visually stunning itineraries using Canva, Adobe Suite, or similar tools. Integrate multimedia elements like interactive maps, vendor videos, and client testimonials to bring destinations to life.
- **Vendor Collaboration**: Partner with 50+ global providers (boutique hotels, local guides, adventure outfitters) to secure exclusive experiences, from private vineyard tastings in Tuscany to sunrise yoga sessions in Bali’s sacred temples.
- **Tech-Enhanced Planning**: Utilize automation tools to streamline bookings while retaining a personal touch. For example, design templated workflows for common trip types but add custom notes like, _“Added a surprise stargazing session in Rajasthan-client mentioned their love for astronomy”_

**2. Client Experience Management**
- **Pre-Journey Excitement**: Craft personalized pre-departure guides with cultural insights, packing lists, and augmented reality previews of accommodations.
- **Real-Time Support**: Serve as the primary contact during trips, resolving issues like weather disruptions or booking overlaps. Example: _“Rerouted a client’s Swiss Alps hike within 2 hours after unexpected snowfall, partnering with a local guide for an alternative glacier walk.”_
- **Post-Trip Engagement**: Develop feedback loops and anniversary offers to nurture long-term relationships. _“Sent a curated photo book to a client six months after their Kyoto trip, reigniting interest in a Hokkaido winter journey.”_

**3. Partnership Optimization**
- **Vendor Scorecards**: Track partner performance using metrics like response time, problem-resolution efficiency, and client satisfaction ratings.
- **Quality Control**: Conduct monthly audits of partner offerings-e.g., verify that a promised “private Moroccan cooking class” isn’t just a crowded group demo.
- **Innovation Pipeline**: Source emerging experiences (e.g., regenerative tourism in Costa Rica) and negotiate trial rates for early adoption.

**4. Operational Excellence**
- **Process Documentation**: Build a scalable knowledge base for edge cases (e.g., handling visa rejections or last-minute cancellations).
- **Tool Mastery**: Optimize automation platforms to reduce manual tasks by 40%, freeing time for creative planning. _Example: Auto-generate 80% of itinerary drafts, then add bespoke flourishes._
- **Feedback Integration**: Analyze client surveys to refine vendor partnerships and service workflows quarterly.

**Who We’re Looking For: Essential Skills**
- **Design Fluency**: Advanced Canva/Adobe skills to create magazine-worthy itineraries (portfolio required).
- **Vendor Diplomacy**: Proven ability to manage 10+ concurrent partnerships while maintaining brand standards.
- **Tech Agility**: Comfort with CRM tools, cloud-based collaboration platforms, and basic automation systems.
- **Cultural Intelligence**: Deep knowledge of multiple global destinations, including etiquette nuances (e.g., Japan’s gift-giving customs) and hidden gems.

**Experience & Traits**
- 2+ years in travel planning, with a knack for balancing logistics and creativity.
- A problem-solver who thrives in fast-paced environments-think _“rebooked a client’s safari lodge during peak season within 4 hours”_ grit.
- Passion for sustainable travel and ethical tourism practices.
- Exceptional communication skills: Explain Icelandic volcano safety protocols as effortlessly as negotiating with a Parisian hotelier.

**Why Join Us? Compensation & Benefits**
- **Salary**: Annual Package (based on experience) + performance bonuses.
- **Learning Stipend**: pre-allocated yearly budgets for certifications in sustainable tourism, design tech, or crisis management as is required by the business direction.
- **Wellness**: Conscious work model and automations, mental health days

**Growth Opportunities**
- **Year 1**: Master vendor ecosystems + automation tools →