Travel Experience Coordinator

**About Us**

We are a passionate, boutique travel consultancy dedicated to crafting transformative journeys that blend cultural authenticity with seamless execution. By leveraging a curated network of global partners and intuitive technology, we turn travel aspirations into unforgettable adventures.

Our team thrives on creativity, collaboration, and a shared commitment to redefining experiential travel. Join us to shape the future of personalized journeys in an environment that values innovation and human connection.

**Your Role: Crafting Journeys, Building Relationships**

As a **Travel Experience Coordinator**, you’ll be the coordinator of dream vacations, balancing meticulous logistics and our vendors with creative storytelling. This role is perfect for someone who geekily cross-references flight schedules by day and hunts for underground jazz bars in Lisbon by night. You’ll collaborate with our Indian and Global partners, deliver visually captivating itineraries, and ensure every client feels like the protagonist of their own travel story.

**Core Responsibilities: Curated Journey Design**
- **Creative Storytelling**: Transform client questionnaires into visually stunning itineraries using Canva, or similar tools. Integrate elements like maps, videos, and client testimonials to bring destinations to life.
- **Vendor Collaboration**: Coordinate with our vendors and providers, to secure exclusive experiences for our clients. We make experiences happen
- **Tech-Enhanced Planning**: Utilize our software platform tools to streamline bookings while retaining a personal touch. For example, design templated workflows for common trip types but add custom notes like, _“Added a surprise stargazing session in Rajasthan-client mentioned their love for astronomy” - It's all about our client experiences._

**2. Client Experience Management**
- **Pre-Journey Excitement**: Craft personalized pre-departure guides with cultural insights, packing lists, and AR or previews of accommodations.
- **Real-Time Support**: Serve as the primary contact during journeys, resolving issues like weather disruptions or booking overlaps. Example: _“Rerouted a client’s Swiss Alps hike within 2 hours after unexpected snowfall, partnering with a local guide for an alternative glacier walk.”_
- **Post-Trip Engagement**: Follow-up on feedback loops and anniversary offers to nurture long-term relationships. _“Sent a curated photo book to a client six months after their Kyoto trip, reigniting interest in a Hokkaido Japan winter journey.”_

**3. Partnership Optimization**
- **Vendor Scorecards**: Track partner performance using metrics like response time, problem-resolution efficiency, and client satisfaction ratings.
- **Quality Control**: Conduct monthly audits of partner offerings-e.g., verify that a promised “private Moroccan cooking class” isn’t just a crowded group demo.
- **Innovation Pipeline**: Source emerging experiences (e.g., regenerative tourism in Costa Rica) and negotiate trial rates for early adoption.

**4. Operational Excellence**
- **Process Documentation**: Build a scalable knowledge base for edge cases (e.g., handling visa rejections or last-minute cancellations).
- **Tool Mastery**: Optimize automation platforms to reduce manual tasks by 40%, freeing time for creative planning. _Example: Auto-generate 70% of itinerary drafts, then add bespoke additions._
- **Feedback Integration**: Analyze client surveys to refine vendor partnerships and service workflows quarterly.

**Who We’re Looking For: Essential Skills**
- **Design Fluency**: Advanced Canva/Adobe skills and familiarity to create magazine-worthy itineraries (portfolio required - design assets are available).
- **Vendor Diplomacy**: Proven ability to manage multiple concurrent partnerships while maintaining brand standards.
- **Tech Agility**: Comfort with CRM tools, cloud-based collaboration platforms, and basic automation systems.
- **Cultural Intelligence**: Deep knowledge of multiple global destinations, including etiquette nuances (e.g., Japan’s gift-giving customs) and hidden gems - which you either know of, or have the ability to locate and learn based on client requirements.

**Experience & Traits**
- 2+ years in travel planning preferred, with a knack for balancing logistics and creativity.
- A problem-solver who thrives in fast-paced environments-think _“rebooked a client’s safari lodge during peak season within 4 hours”_ kind of actionable drive.
- Passion for sustainable travel and ethical tourism practices.
- Exceptional communication skills: Explain travel safety protocols as effortlessly as negotiating with a Parisian hotelier.

**Why Join Us? Compensation & Benefits**
- **Salary**: Annual Package (based on experience) + performance bonuses.
- **Learning Support**: pre-allocated yearly budgets and partners for certifications in destinations expertise, sustainable tourism, design tech, or crisis management as is required by the business direction.
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