Production Support

3 days ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
0%
**Production Support(Unix, SQL, PowerShell) **- Pune - (6 - 9 Years)**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**
- Team is responsible for providing L2 Level Support ,comes under CIO Platform Support for Capital Market.
- Team is engaged in providing Application Support and coordinating for daily BAU work.

**What you will be doing**:

- He will be responsible for incident resolution and RCA.
- Provides 24 x 7 on-call support for all assigned production-related systems.
- Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
- May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
- Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
- Assists in documenting current policies and procedures.
- Represents team on cross-functional teams for production, support and development activities.
- Performs specialty production processing.
- Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
- Performs monthly and quarterly SOX testing.

**What you bring**:
Also he should have goods hands on experience on ITIL framework.
- Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
- Knowledge of testing tools and quality control requirements
- Knowledge of programming languages
- Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
- Demonstrated knowledge of company products and services
- Excellent analytical, problem-solving and time management skills
- Ability to successfully manage multiple concurrent tasks

**What we offer you**:

- A range of benefits designed to help support your lifestyle and wellbeing
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
- A broad range of professional education and personal development possibilities - FIS is your final career step

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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