Product Support

1 day ago

Pune, India NCS SoftSolutions (P) Ltd Full time

Job Title:Product Support / Application Support
Location: Pune (Customer Site)
Experience: 2+ year
Employment Type: Full-time, On-site
Department: Product Implementation & Support

Job Summary:

We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.

Key Responsibilities

  • Provide L1 support for client-specific applications.
  • Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
  • Write and execute SQL queries for data validation, report generation, and issue analysis.
  • Document issues, resolutions, and standard operating procedures.
  • Coordinate with internal technical teams for escalations and bug fixes.
  • Assist in UAT and production deployment activities when required.
  • Ensure adherence to service-level agreements (SLAs) and compliance standards.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
  • Good analytical and problem-solving skills.
  • Willingness to learn application workflows and client-specific processes.
  • Excellent communication and interpersonal skills.
  • Ability to work from the customer site in Mumbai on a full-time basis.
  • Basic understanding of software support processes or ticketing tools.
  • Exposure to banking, financial services, or enterprise applications.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Application Question(s):

  • How many years of experience you have in application support (SQL / Oracle database)?

Work Location: In person

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