Customer Care Executive
7 days ago
**Job Title**: Customer Care Specialist
**Location: Mayapuri**
**Job Type**: Full-time
**Key Responsibilities**:
- Handle inbound and outbound customer calls, providing solutions and resolving inquiries in a professional manner.
- Engage with customers via live chat, offering real-time assistance and troubleshooting.
- Collaborate with internal teams to resolve complex customer issues and escalate as necessary.
- Provide feedback and suggest improvements to optimize the customer service process.
**Qualifications**:
- Proven experience in customer service, preferably in a call centre or support environment.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-focused mindset.
- Experience with CRM systems and customer support software is a plus.
**Education and Experience**:
- High school diploma or equivalent required; bachelor's degree preferred.
- 1-2 years of experience in customer service or a related field.
**Job Types**: Full-time, Permanent
Pay: ₹15,263.43 - ₹30,420.31 per month
Work Location: In person
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