Customer Support Associate- Spanish

2 weeks ago

Chandigarh Chandigarh, India Mad Brains Technologies llp Full time

**Job Title**: Customer Support Associate - Spanish Language Specialist

**Location**: Chandigarh
**Experience Required**: 0-3 years (Freshers with language proficiency welcome)

**Job Type**: Full-time
**Shift**: Rotational Shifts
**Week Off**: Rotational Week Off
**Facilities**: Cabs and Meal Provided

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound interactions with Spanish-speaking customers.
- Resolve customer queries related to products, services, orders, billing, and more.
- Provide accurate information and troubleshooting guidance in a timely manner.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal departments to resolve complex issues.
- Adhere to shift schedules and meet performance KPIs.
- Ensure high levels of customer satisfaction and service quality.

**Requirements**:

- Proficiency in **Spanish** (spoken and written) is mandatory.
- Good command of English for internal communication.
- Prior experience in customer support or BPO is an advantage.
- Strong interpersonal and communication skills.
- Willingness to work in **rotational shifts** and on **rotational week offs**.
- Ability to remain calm and professional under pressure.

**Perks & Benefits**:

- **Cabs provided** for pick-up and drop across Chandigarh & nearby areas.
- **Free meals** during shift hours.
- Professional work environment with growth opportunities.
- Multicultural team and language-specialized support unit.

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift

Application Question(s):

- What is your current CTC ?
- Do you speak Spanish ?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 7009243534

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