International Customer Support

1 week ago

Bengaluru Karnataka, India Meetxo.ai Full time

**Key Responsibilities**
- Handle **inbound and outbound calls** with US customers.
- Provide accurate information, resolve queries, and maintain strong call openings and closures.
- Deliver outstanding customer experiences while meeting **quality and productivity targets**.
- Adhere to client-specific guidelines, including **US holiday schedules** (as per Accenture discretion).
- Collaborate in a team-driven environment with flexibility for **weekend shifts**.

**Eligibility & Screening Guidelines**
- **Experienced (0.6-3 years)**: Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.
- **Mandatory**: PF history from previous organizations.
- Must clear **Versant Test with score ≥ 58**.
- Strong English communication skills (verbal & written).
- Confident in **call handling, introductions, and closures**.
- Prior exposure to **US contact centers** is preferred.

**Skills Required**:

- Excellent communication skills (verbal & written).
- Strong **problem-solving and interpersonal skills**.
- Flexibility to work in **night shifts & rotational workweeks** (Mon-Fri, Tue-Sat, or Wed-Sun).
- Ability to handle **pressure and client expectations**.
- Technical adaptability to use call handling, CRM, and reporting tools.

**Hiring Process**
- Initial Screening (communication & eligibility check)
- Versant Test (minimum score 58)
- Communication/Voice & Accent round
- Operations round

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)
- contact center background: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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