Restaurant Captain

16 hours ago

Bhopal Madhya Pradesh, India Fraterniti foods pvt ltd Full time

**Job Summary**:
The **Restaurant Captain** is responsible for leading the service team on the restaurant floor, ensuring smooth dining operations, maintaining service standards, and delivering an exceptional guest experience. The role acts as a bridge between the service staff and management while also directly interacting with guests.

**Key Responsibilities:Guest Service & Operations**:

- Welcome guests warmly and ensure they are seated comfortably
- Take food and beverage orders accurately and ensure timely service
- Ensure guests’ needs are attended to and resolve any complaints promptly
- Maintain high levels of guest satisfaction through attentive service

**Team Leadership**:

- Supervise and guide waiters and service staff during operations
- Conduct pre-shift briefings to assign tables, communicate specials, and set service goals
- Train new staff on service procedures, etiquette, and menu knowledge
- Monitor grooming and behavior of service staff to maintain standards

**Coordination & Communication**:

- Coordinate with kitchen and bar teams for smooth food and beverage delivery
- Ensure proper sequence of service and smooth flow of courses
- Communicate special guest requests or dietary needs to the kitchen

**Setup & Cleanliness**:

- Ensure the dining area is set up correctly before service (tables, silverware, napkins, condiments)
- Monitor cleanliness and hygiene in the dining area during and after service
- Oversee table resetting and preparation for the next guests

**Billing & POS**:

- Present bills accurately, process payments through POS systems
- Ensure cash and credit transactions are handled properly
- Close checks and hand over end-of-day reports if required

**Requirements**:

- Minimum 2-3 years of experience in food & beverage service, preferably in a supervisory role
- Strong communication and interpersonal skills
- Excellent knowledge of food and beverage products, menu items, and service techniques
- Ability to lead a team, multitask, and handle high-pressure situations
- Well-groomed and professional appearance

**Preferred Qualifications**:

- Diploma or certification in Hotel Management or F&B Service
- Previous experience in a fine-dining or upscale restaurant
- Basic knowledge of wine, spirits, and food pairing
- Familiarity with POS systems and billing procedures

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

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