IT Help Desk Technician

6 days ago

Delhi Delhi, India Xpert Times Full time

**Job Category**:Customer Support**Job Type**:Full Time**Job Location**:New Delhi**Exp (In years)**:Fresher/Entry level**Job brief**:
We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

**Requirements**:

- Proven experience as a **help desk technician** or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field

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