Collaborative Operations Portal Agent

2 days ago

Chennai, India Hitachi Energy Technology Services Private Limited Full time

**Description**
- Be the first point of contact and gateway to more advanced services, which will provide first line support to our customers and the global HE network.
- Registering, creating, approving and assigning user roles in COP.
- and other possible channels efficiently with confidence and professionalism.
- Be a customer advocate for timely response to issues and for problem resolution and escalation.
- Report all activities taken toward resolving customer issues.
- Able to multitask and maintain an organized work environment.
- Where required, support customers during run time activities and provide online trouble shooting support and resolution.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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