Process Auditor

**Job Title: Process Manager**

**Department: Internal Audit / Compliance**

**Location: Mohali**

**Job Purpose**:
The Process Manager will be responsible for evaluating and auditing the organization’s processes, systems, and controls to ensure compliance with regulatory standards and internal policies. This role will focus on process improvement, risk mitigation, and maintaining the highest levels of compliance across various business operations.

**Key Responsibilities**:
**Process Auditing**:

- Conduct internal audits of operational processes to assess effectiveness, efficiency, and adherence to policies and regulatory standards (ISO, PCI, TPAP, etc.).
- Developing and executing the annual audit plan.
- Review and evaluate the implementation of process management protocols and identify gaps or weaknesses in the current processes.
- Ensure that proper corrective actions are taken and document audit findings clearly for management review.

**Regulatory Compliance**:

- Monitor and ensure compliance with regulatory requirements across different industry standards.
- Maintain accurate and up-to-date documentation for regulatory bodies like ISO, PCI, TPAP, etc.
- Assist in external audits and regulatory inspections as needed.
- Stay updated on industry trends and regulatory changes that may impact the organization.

**Process Improvement**:

- Provide recommendations for process enhancements and help implement changes that will improve operational efficiency.
- Define and implement Process performance measurement and metrics framework
- Work closely with department heads to improve key business processes and contribute to cost-effective and compliant business operations.

**Team Leadership**:

- Guide and mentor internal audit teams to ensure proper execution of audit activities.
- Work collaboratively with both internal and external resources to complete audit projects.
- Develop training materials and lead process improvement initiatives across the team.

**Risk Management**:

- Identify potential risks associated with business processes and develop strategies to mitigate them.
- Evaluate and monitor internal control systems to ensure the organization operates effectively and in compliance with regulatory guidelines.
- Review and analyze process and conformance data to identify trends, potential risks

**Reporting & Documentation**:

- Prepare detailed audit reports and presentations for management, outlining findings, recommendations, and action plans.
- Maintain comprehensive records of audit activities, ensuring all documentation is organized and easily accessible.

**Data Security and Quality Process**:

- Ensure that all business processes align with data security best practices and regulatory requirements (e.g., ISO 27001, PCI DSS).
- Collaborate with IT and security teams to assess and audit data protection controls.
- Monitor and evaluate the implementation of data security policies within business processes.
- Promote a culture of data integrity, confidentiality, and availability across departments.
- Establish quality control mechanisms to ensure consistent, accurate, and reliable process outcomes.
- Assist in preparing for data security audits and ensure all necessary documentation and controls are in place.

**Collaboration & Stakeholder Engagement**:

- Collaborate with cross-functional teams to facilitate audits and process improvements.
- Communicate audit results and recommendations to senior management in a clear and actionable manner.

**Qualifications & Experience**:
**Educational Qualifications**:
**Experience**:

- Minimum 5-7 years of experience in process auditing, internal auditing, or process management roles.
- Strong experience in any compliance and regulatory standards such as ISO, PCI, TPAP.
- Previous experience leading process audits in a multi-regulatory environment is highly desirable.

**Skills & Competencies**:

- Strong knowledge of auditing principles, methodologies, and industry standards.
- Excellent analytical and problem-solving skills.
- Exceptional communication and presentation abilities.
- Strong attention to detail and organizational skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Familiarity with risk management and internal controls.