Customer Executive
2 days ago
**Job Description: Customer Executive**
**About Company**
Botree Software is the first of its kind “Warehouse to Consumer” solution suite that helps companies manage their distribution and supply chain networks and improve their connects at the store and shopper level with insights basis the data across the entire value chain.
We have 20 years+ of rich experience in RTM and we enable more than $12 Bn business annually with
60K+ distributors and 20K+ SFA users across the world. Retail data analytics specialist RedSky
Technologies has merged with us and has added an in-store services platform to our repertoire that processes 5M+ transactions every month. We are a trusted partner to 40+ FMCG majors and are a market leader in this space in South Asia.
With our data insights platform, we are assisting FMCG, Consumer Durables, and Telecom industries to use insights from secondary and tertiary sales to augment their decision-making including driving real time promotions. We have a strong business team led by FMCG and IT veterans and a strong product engineering team that is known for its deep domain knowledge and cutting-edge platform and data analytics experience.
**Our solutions include**
- The world’s largest distribution management system.
Cloud-first, multi persona sales force automation with built-in collaboration capabilities.
API enabled B2B-ordering app and tele-calling solutions.
Data analytics and machine learning for business, risk, and supply chain.
Software agnostic retail integration with loyalty and hyperlocal ordering.
**Responsibilities**
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Provide periodical summary report on calls / issues
- Escalate issues appropriately
- Analyse and provide feedback to reduce the number of issues experienced by customers
- Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
- Update job knowledge by continuous self-learning, interacting with team members and maintaining personal / professional networks
**Technical Skills**
- Basic knowledge of MS Office Applications.
- Basic knowledge of SQL.
**Job Qualifications**
- Graduate in any Degree
**Experience**
- 0 - 1 year experience in Customer Support
**Languages**
- Hindi & English are mandatory. Other regional languages if any would be preferrable.
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Egmore, Chennai - 600002, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7894462991
-
Customer Support Executive
1 week ago
Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full timeA team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...
-
Customer Support Executive
7 days ago
Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time**Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...
-
Customer Care Executive
6 days ago
Chennai, India Telecaller executive Full time**Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...
-
Customer Support Executive
1 week ago
Egmore, Chennai, Tamil Nadu, India Genesis Finserve Full time**Job Title**: Customer Support Executive **Location**: Egmore / Pudupet, Chennai **Industry**: Premium Car Spare Parts Showroom **Salary**: ₹15,000 - ₹18,000 per month **Experience**: 1 - 3 Years **Gender**: Male / Female **Job Summary**: **Key Responsibilities**: - Manage incoming calls and address customer queries promptly. - Provide detailed...
-
Customer Support Executive
2 weeks ago
Egmore, Chennai, Tamil Nadu, India Bradman technologies Full timeBradman Technologies requires a **Customer support executive / Customer support Manager / Client relationship manager**to create and nurture long-term relationships with customers. We need someone who is experienced in this industry and also has a knowledge on Photoshop and image editing. In this role, you should be an excellent communicator who’s able...
-
Customer Support Executive
5 days ago
Egmore, Tamil Nadu, India iCube B2B Solutions Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Title: Customer Support ExecutiveLocation: ChennaiExperience: 0 to 1 YearAbout the Role:We are looking for a motivated and enthusiastic Customer Support Executive to join our team. The ideal candidate should have basic knowledge of ERP products and a passion for delivering excellent customer service. This role is a great opportunity for freshers or...
-
Customer Support Representative
1 week ago
Egmore, Chennai, Tamil Nadu, India Genesis Finserve Full time**Job Title**: Customer Support Executive **Location**: Egmore / Pudupet, Chennai **Industry**: Premium Car Spare Parts (Audi, Benz, Jaguar, Rolls Royce, etc.) **Experience**: 1 - 3 years **Salary**: ₹16,000 - ₹18,000 per month **Gender**: Male / Female We are looking for a **Customer Support Executive** to manage customer interactions in our premium...
-
Customer Relationship Executive
2 weeks ago
Egmore, Chennai, Tamil Nadu, India GESCO Healthcare Full timeTO MANAGE 25 BRANCHES AND DEALERS AND DIRECT CUSTOMERS DAY TO DAY REQUIREMENT AND QUERIES TO BE CLOSED SAME DAY TALLY ENTRIES AND REPORTS IN EXCEL FOLLOWUP FOR OUTSTANDING WITH BRANCH/ DEALER/ DIRECT CUSTOMER CONFERENCE PROTOCOL TO BE MAINTAINED IN EXCEL AND FOLLOWUP AND ALSO TO TRACK EXPENSES. EVERYDAY WORK, REQUIREMENT, QUERIES TO BE MAINTAINED IN...
-
Customer Relationship Executive
7 days ago
Egmore, Tamil Nadu, India Supreme Techserve Full time ₹ 2,94,000 - ₹ 3,00,000 per yearWhat we are looking for:We are looking for smart and dynamic candidates for Customer Relationship Executive position open with us.Candidates with 2-3 years of experience in similar role can apply.The desired candidates responsible for maintaining strong relationships with customers by providing excellent service, addressing concerns promptly, and identifying...
-
Customer Support Executive/front Desk
8 hours ago
Egmore, Chennai, Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full time**Job Title: Customer Support /Client Communications** - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. - Take the extra mile to...