Regional Business Improvement Partner

8 hours ago

Gurugram Haryana, India Fusion Micro Finance Full time

**Experience**:0-5**State**:Haryana**City**:Gurgaon/GurugramDepartment
- Product & Process, Business Operations

Designation
- Deputy Manager

Essential Qualification
- Bachelor’s Degree in Business Administration, Economics, Finance, or related field.

Preferred Qualification
- Master’s Degree

**Role Summary**
- Conduct comprehensive assessments of existing operational processes and workflows at the regional and branch level.
- Identify inefficiencies, bottlenecks, and areas for improvement in loan disbursement, repayment, centre meeting and client servicing processes.
- Monitor and evaluate the impact of process improvements on key performance indicators such as loan portfolio quality, center meeting, CGT/GRT, client satisfaction, and operational costs.
- Collaborate with branch managers, field staff, audit, IT, training, and Marcom teams to develop and implement process optimization initiatives.
- Provide support and guidance to them on new processes, tools, and best practices for improvement.
- Conduct market research and analysis to identify emerging trends, opportunities, and threats within the microfinance sector at the regional level.
- Monitor competitor activities, product offerings, and pricing strategies to inform our market positioning and strategy.
- Analyze client demographics, preferences, and behavior to identify opportunities for product innovation and expansion.
- Prepare regular reports and presentations summarizing key findings, insights, and recommendations from process improvement initiatives and market analysis activities.

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