IT Customer Retention Caller

1 week ago


Vaishali Ghaziabad Uttar Pradesh, India Web Technology Pvt. Ltd. Full time

**About Us**:
We are a performance-driven IT and digital marketing company focused on helping businesses grow through effective online solutions. Our services are built for long-term value, and client retention is a key part of our success strategy.

**Job Overview**:
We are seeking a dedicated **Customer Retention Caller** to engage with existing IT service clients, address concerns, and maintain long-term business relationships. This role involves voice-based communication to ensure continued satisfaction and renewals.

**Key Responsibilities**:

- Make scheduled calls to existing clients to ensure satisfaction with services.
- Handle questions, feedback, or concerns professionally and promptly.
- Identify renewal opportunities and encourage continued engagement.
- Share updates on new services or offers relevant to existing clients.
- Maintain accurate records of client communication in the CRM.
- Meet targets for retention rates and client feedback follow-ups.

**Requirements**:

- 0-1 years of experience in customer service, telecalling, or client support, preferably in IT or digital services.
- Strong communication and interpersonal skills.
- Ability to handle queries, complaints, and retain clients professionally.
- Basic understanding of IT or digital services.
- Familiarity with CRM tools and structured follow-up processes.

**Benefits**:

- Paid leave.
- Two custom Saturdays off per month.
- Yearly bonus.
- Performance-based incentives.
- Client-focused, retention-driven work environment.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Work Location: In person



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