
Tele Counsellors
19 hours ago
**JOB DESCRIPTION OF TELE COUNSELLORS / PRE SALES EXECUTIVE (ED -TECH )
- NOIDA**
**Core KPIs for Tele‑Counsellors / Pre‑Sales Executive**
**1. Lead & Outreach Activity**
Number of outbound calls made per day must be between 100-120 depending on connectivity.
**2. Lead Qualification & Conversion Report to submit on daily basis**
Contact rate: % of calls where the lead picks up or responds
Qualification rate: % of contacts that meet criteria and move to demo or next stage
Counselling appointments scheduled (number and % of qualified leads booked)
Conversion rate: % of demos or queries resulting in enrollment or payment
**3. Revenue & Sales Performance**
The Percentage of Revenue generated out of converted leads will be attributed to the counsellor.
**4. Efficiency & Productivity**
2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.
Hourly Basis activity on CRM will be evaluated.
**5. Follow‑Up & Engagement**
Follow‑up effectiveness: Reminders have to be set on CRM & Call back must be done on time.
Not Connected Leads: At least 3 attempts in a day.
**6. CRM & Data Accuracy**
CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.
Data integrity: accuracy of lead info, consent, and status updates
**7. Soft Skills & Quality Metrics**
Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objections
Customer satisfaction metrics such as first-call resolution or NPS feedback where applicable
**## Key Performance Areas (KPAs)**
**KPA Area Description**
Lead dialing & Outreach: Making initial contact, outbound reach
Lead Qualification: Assessing interest, intent, and fit
Appointment Scheduling : Booking demos or counselling calls
Conversion: Converting leads to enrollment
CRM Management : Logging and managing lead data properly
Efficiency & Productivity : Managing call volumes, talk time, follow-ups
Quality & Support Skills :Communication quality, call audits, customer experience
**OUR CORPORATE OFFICE -**
**Plot No.GH01A,Sector -16C T-11, SUITE NO.1901, GREATER NOIDA(WEST),GAUTTAM BUDDHA NAGAR-201308**
**DROP YOUR RESUME AT -**
**Talk to HR - 8083569742**
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Work Location: In person
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