Process Expert

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

**Position summary**:
In this exciting role, you will work collaboratively with key partners to implement SwissRE's business strategy by defining and deploying how we work in the organization in the future: our processes, systems, skills, team structure, etc. This will allow SwissRE to remain competitive in the market and prepare an organization that is fit for the future In this position, you will be supporting groundbreaking projects, which develop, streamline and quantify business processes according to our guidelines and deliverables. We expect you to be a self-motivated personality with strong analytical skills and you bring a strong drive for process improvement as well as the desire to deliver on the goals of the Business Management division. You will report directly to the Head of Operational Excellence P&C BM.

**Key Responsibilities**:

- Support medium to large projects to transform P&C Business Management: active participation in the day-to-day project involvement and close collaboration with project managers and other project team members
- Provide analytical capabilities in respect to business data analysis, process reviews and assessment, KPI reviews, organizational setup, risk management control landscape analysis, talent and skill reviews
- Bring in solution ideas and use problem solving methodologies (such as DMAIC/Six Sigma, Lean, Design Thinking, Systems Thinking)
- Engage in meetings and workshops with Business Experts (SME's) related to assigned projects
- Provide insight for the business on topics such as staffing needs, talent & skill development and recommend training areas as the need arises. Develop functional, technical and system workflow solutions for sophisticated business processes in a clear and concise manner
- Engage with end-users to aid adoption of the designed processes and solution
- Define metrics used to manage process improvements and reports regularly on progress to business leaders and program team
- Bachelor’s degree specializing in business, related technology, or equivalent combination of education and/or directly related work experience
- High level understanding of Project Management, Lean Six Sigma and Change Management tools & techniques
- Analytical thinking, data literacy and passion for problem solving
- Solid judgement and decision-making skills
- Basic presentation skills
- Strong sense of ownership with a can-do attitude
- Strong PC skills: Microsoft Word, Excel, PowerPoint, Project, Visio/ARIS, and SharePoint
- Basic understanding of insurance and reinsurance business and product knowledge
- Specific in-depth knowledge of (re-)insurance areas such as claims, accounting, reserving, underwriting, etc. is considered a plus
- Ability to travel to global locations