Customer Care Executive

14 hours ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Orane International pvt. ltd Full time

Greetings from Orane International

We are looking for **Customer Service Executive (Sales process)** to Join our Team
Location**:Mohali**

**Key Responsibilities**

**Lead Generation and Prospecting**
- Build and maintain a pipeline of interested prospects and ensure timely follow-up to convert leads.

**Outbound and Inbound Sales Calls**
- Make outbound calls to potential franchisees, introducing them to the franchise opportunity and gauging their interest.
- Respond to inbound inquiries, addressing potential franchisees’ questions, and providing relevant information on franchise benefits, requirements, and processes.

**Sales Presentations and Information Sharing**
- Provide a detailed overview of the company’s franchise model, benefits, investment requirements, and support provided.
- Use persuasive communication and active listening skills to build rapport and understand the prospect's needs and interests.

**Lead Nurturing and Relationship Building**
- Maintain regular communication with prospects throughout their decision-making process, addressing any concerns or objections that may arise.
- Coordinate with other departments (e.g., marketing, legal) to ensure potential franchisees receive necessary information and support.

**Record-Keeping and Reporting**
- Maintain accurate records of all interactions and progress with prospects using the company’s CRM system.
- Prepare regular sales reports and provide feedback on sales targets, lead quality, and campaign effectiveness.

**Key Requirements**
- **Experience**: Minimum 1-2 years in telesales, outbound sales, or customer service, preferably within a franchise, real estate, or retail industry.

**Skills**:

- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Persuasive selling techniques and an understanding of franchising principles.
- Proficiency in CRM software and Microsoft Office Suite.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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