Am/dm Quality

1 day ago

Navi Mumbai, India Zenfinet Solutions (OPC) Pvt. Ltd. Full time

**Designation: AM/DM Quality (BPO Industry)**

**Location: Navi Mumbai**

**The Incumbent will be responsible to**:

- Provides day-to-day direction to Lead Associates.
- Coordinates with all departments to ensure that the Quality Targets are met.
- Designs the Quality Management System that standardizes and documents all processes.
- Ensures compliance to contractual deliverables and address team-level issues.
- Implement initiatives and projects as needed in order to drive performance.
- Ensures that SLAs in Quality are met.
- Designs and drives KPIs and KRAs of the team.
- Coordinates with all departments in implementing Quality Programs.
- Conduct RCA for challenged metrics.
- Produce Reports as needed.
- Keep trackers, ISO documents and other account files updated.
- Conducts projects to improve performance.
- Develops plans to minimize cost and increase productivity.
- Plans for manpower requirements and implemented right sizing of the department when needed.
- Creates process documentation and standardizes processes of quality.
- Conduct trainings for quality as needed.
- Develop the quality team in accordance to the quality roadmap.
- Perform other duties that may be assigned from time to time.

**Requirement**:

- Must have at least 5 years of work experience in Quality.
- Must have experience in managing/working in international process
- Must have excellent English communication and writing skills.
- Must be proficient in MS Office & possess great Analytical skills.
- Must have at least 2 years’ experience as a Quality AM

**Salary**: Up to ₹700,000.00 per year

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Quality Analysis: 6 years (preferred)
- BPO Industry: 6 years (preferred)
- 7QC Tools: 5 years (preferred)
- Six Sigma: 1 year (preferred)
- AM Quality: 2 years (required)
- total work: 7 years (preferred)

**Speak with the employer**
+91 9594474184

  • Am Quality

    1 week ago

    Navi Mumbai, India Coppergate Consultants Pvt. Ltd. Full time

    Provides day-to-day direction to Lead Associates. - Coordinates with all departments to ensure that the Quality Targets are met. - Designs the Quality Management System that standardizes and documents all processes. - Ensures compliance to contractual deliverables and address team-level issues. - Implement initiatives and projects as needed in order to drive...

  • Am/dm Legal Capital Markets

    2 weeks ago

    Mumbai, India TVS Industrial & Logistics Parks Full time

    **AM/DM Legal Capital** **Markets** **JOB DESCRIPTION** **Job Title** AM/DM - Legal Capital Markets **Key Specifications**: - Handling Legality with respect to SEBI (Merchant Banking) Regulations, 1992; SEBI (Prohibition of Insider Trading) Regulations, 2015 and other applicable rules, regulations, bye-laws, guidelines, and circulars issued by...

  • Leadership Development- Mumbai- AM/DM

    2 weeks ago

    Mumbai, Maharashtra, India Deloitte Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role- Leadership DevelopmentDesignation- AM, DMLocation- Mumbai(no relocation)Learning Program Design & DeliveryAssist in designing, developing, and implementing learning interventions (classroom, virtual, blended).Coordinate and deliver training programs across functional and leadership development areas.Support the creation of engaging learning content in...

  • Am/dm - Heat Treatment, Tmpu

    4 days ago

    Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

    AM/DM - Heat Treatment, TMPU **Date**:28 Oct 2025**Location**:Mumbai A.O, MUMBAI-KND-AD, IN**Company**:Mahindra & Mahindra Ltd**Responsibilities & Competencies** - Sound knowledge of furnaces like CGC, SQF, Vacuum & Induction hardening machines with process Design/ Controls. - Emergency handling like power cut, gas cut, gas leakage, high understanding of...

  • AM/DM – Administration

    2 weeks ago

    Mumbai, India Mantras2Success.com Full time

    Designation: AM/DM -Administration & Office OperationsLocation: MumbaiExperience: 8+ Years Salary: upto 12 LPAJob Summary:Seasoned Administration and Facilities Manager with over 8+years of multifaceted experience across diverse industries, including media, healthcare, hospitality, and corporate sectors. Expertise in managing complex office operations,...

  • AM/DM – Administration

    2 weeks ago

    Mumbai, India Mantras2Success.com Full time

    Designation: AM/DM -Administration & Office OperationsLocation: MumbaiExperience: 8+ Years Salary: upto 12 LPAJob Summary:Seasoned Administration and Facilities Manager with over 8+years of multifaceted experience across diverse industries, including media, healthcare, hospitality, and corporate sectors. Expertise in managing complex office operations,...

  • AM/DM – Administration

    2 weeks ago

    Mumbai, India Mantras2Success.com Full time

    Designation: AM/DM -Administration & Office OperationsLocation: MumbaiExperience: 8+ Years Salary: upto 12 LPAJob Summary:Seasoned Administration and Facilities Manager with over 8+years of multifaceted experience across diverse industries, including media, healthcare, hospitality, and corporate sectors. Expertise in managing complex office operations,...

  • AM/DM – Administration

    2 weeks ago

    Mumbai, India Mantras2Success.com Full time

    Designation: AM/DM -Administration & Office OperationsLocation: MumbaiExperience: 8+ YearsSalary: upto 12 LPAJob Summary:Seasoned Administration and Facilities Manager with over 8+years of multifaceted experience across diverse industries, including media, healthcare, hospitality, and corporate sectors. Expertise in managing complex office operations,...

  • AM/DM – Administration

    2 weeks ago

    Mumbai, India Mantras2Success.com Full time

    Designation: AM/DM -Administration & Office Operations Location: Mumbai Experience: 8+ Years Salary: upto 12 LPA Job Summary: Seasoned Administration and Facilities Manager with over 8+years of multifaceted experience across diverse industries, including media, healthcare, hospitality, and corporate sectors. Expertise in managing complex office operations,...

  • AM/DM – Administration

    2 weeks ago

    Mumbai, India Mantras2Success.com Full time

    Designation: AM/DM -Administration & Office Operations Location: Mumbai Experience: 8+ Years Salary: upto 12 LPA Job Summary: Seasoned Administration and Facilities Manager with over 8+years of multifaceted experience across diverse industries, including media, healthcare, hospitality, and corporate sectors. Expertise in managing complex office operations,...