Support Executive Intern

4 days ago


Bhubaneswar Orissa, India Practomind Solutions LLP Full time

**Key Responsibilities:

- **
- Assist in troubleshooting software-related issues and escalate technical bugs to the development team.
- Guide users through product features and provide basic product training or documentation.
- Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk.
- Collaborate with internal teams (Product, QA, Tech) to resolve complex issues.
- Identify recurring issues and suggest improvements to enhance customer satisfaction.
- Help with onboarding new clients or users when required.

**Required Skills:

- **
- Strong communication skills in English (verbal and written).
- Basic understanding of IT systems or fintech platforms.
- Problem-solving mindset and customer-first attitude.
- Familiarity with support tools (e.g., ticketing systems, CRM, chat platforms) is a plus.
- Ability to remain calm under pressure and multitask in a fast-paced environment.

**Job Types**: Fresher, Internship
Contract length: 3 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person


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