Business Enhancement Unit-tele Sales Officer

2 weeks ago

Mohali Punjab, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Business Enhancement Unit-Tele Sales Officer

**Position description**: Responsible for sales closure through Tele calling and leads generated of all asset & liability products by Internal & External lead channels.

**Primary Responsibilities**:

- Process Management:

- Follow the process & adhere to the guidelines of the Channel.
- Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings.
- Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time) for the day / month.
- Maintain Call & business Productivity.
- Ensure adherence to Call information management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation.
- Adhere to the business performance in terms of call coverage, database and lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters -complaints and sourcing mix
- Target v/s Achievement:

- The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks.
- identify the right product for customers and ensure sales closure.
- Quality Management:

- Understanding the exact customer’s needs & selling the right product to the customer.
- Effective interaction / communication to be done with customer.
- Ensure proper tagging & dispositions of leads & database called on Dialer systems.
- Tele Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customer’s.
- Cross sell different banks products to the customer as per the requirement.
- Ensure adherence to the processes laid down for call management, lead management, database management and customer management.
- Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.

**Additional Responsibilities**:

- Any other task assigned by seniors from time to time.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree

**Required work experience**
- **Industry**: BFSI
- **Role**: Fresher/Sales
- **Years of experience**: 0 to 1

**Required Competencies**:

- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Communication
- Knowledge of Competition & Current trends in financial Industry.

**Other**:

- Reporting Designation: Sales Manager
- Reporting Department-Sub BU: Business Enhancement Unit

**Other details

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